DO YOU REALLY DELIVER SAME DAY OR IS IT JUST A MARKETING PLOY?

YES, ORDER BY LUNCHTIME, DELIVER BY BEDTIME. We have massive stocks in our Swindon  warehouse and are therefore able to offer same day delivery to a wide area on all items we keep in stock. We also offer an even wider range of items which we can have delivered within approx 5 working days. Smaller orders or orders made after 1pm which do not qualify for same day delivery can be delivered the next day.

WHAT ABOUT DELIVERY ON A WEEKEND?

Yes, we can arrange wweekend deliveries.

DO I HAVE TO HAVE SAME DAY DELIVERY? I DO NOT NEED MY ORDER DELIVERED YET.

No, you can select any delivery day you want, if you prefer you can even give us an approx delivery timescale eg: 1-2 weeks, then you can let us know closer to the time. We often take orders for delivery days, weeks or months in the future. This guarantees the best price for the customer and also once the order is taken the stock is reserved in your name.

HOW MUCH DO YOU CHARGE FOR DELIVERY?

All internet/telephone orders free of charge in our Green area on our delivery map. For any internet/telephone. Minimum order value for free same day delivery is £400 however if you are local to Swindon and the order value is less than £400 and you still need it fast, then please call us to see what we can do.

CAN YOU TAKE AWAY THE OLD BED/MATTRESS?

Until recently we offered this service, however, the costs charged now by local Governement, a License to carry controlled Waste, Environment agency annual license, Landfill tax, Refuse waste collection company, dedicated external container storage for olds beds has meant that the actual costs to us is now approx £68, which means, at our low prices we are unable to offer this service (and we don't want to include it in the retail price). However, there are some of our beds which are delivered direct from the factory and they are able to offer a disposal service at approx £50.  So it is always worth enquiring first.

WHAT TIME WILL MY ORDER ARRIVE ON THE CHOSEN DELIVERY DAY?

When the item is being delivered on the 'Same Day' service, our driver will call the telephone number provided approx 1 hr ahead of the delivery to advise you he is on the way. If the order is low in value and/or being delivered next day or later then it may be delivered by courier. Couriers do not offer a telephone call service but they will arrive on the agreed day so it is important someone can be in all day on your chosen delivery day. IF YOU REQUIRE A SET DELIVERY TIME-SLOT FOR DELIVERY, THIS CAN SOMETIMES BE ARRANGED FOR A SMALL FEE, CALL US FOR DETAILS.

WILL THE DELIVERY DRIVER UNPACK MY BED, ASSEMBLE IT AND REMOVE ALL PACKAGING?

The standard delivery service is delivery to your door (driver will assist to inside door). We can quote for assembly on many items but this must be agreed before the order is placed. We do carefully select our beds for ease of assembly, most bed frames can be assembled in 30-60 minutes. Divan beds require very minimal assembly which takes approx 5 minutes. If you need advice please call us, we are happy to discuss this with you.

IF I BUY A BED/MATTRESS AND I DON'T LIKE IT CAN I SEND IT BACK?

Once a bed/mattress has been delivered and the packaging removed we cannot accept it back. We would always recommend you choose in one of our stores if you are unsure, this way you can try the mattress before ordering. The cost of returning any unwanted items after they have been delivered is borne by you. Please see our T&C's for full details.

I DON'T UNDERSTAND YOUR FIRMNESS RATING.

Firmess ratings can be complicated due to the fact that what might feel firm to one person may feel softer to another. Based on our 20+ years of experience we have rated our mattresses as accurately as possible. And of course it does depend on the type of base the mattress will be placed upon.

Rating 1 = softer feel, this rating is more suitable for use by smaller children or for people with a small/light build.
Rating 2 - medium/soft,  mattress with a 2 rating is slightly firmer/more supportive.
Rating 3 - medium, a mattress witha 3 rating tends to suit most people unless a firmer feel is preferred or if more support is required for a heavier build.
Rating 4 = medium/firm, this rating is popular for people who like a slighly firmer feel but do not want a hard mattress, it still provides a good level of support and is more suitable for people who are average/larger build.
Rating 5 = firm. Always popular, mattresses rated as 5 offer high levels of support but are not so firm as to feel hard.
Rating 6 - Extra firm. A mattress rated 6 has a very firm feel and tends to be popular with customers who either prefer a very firm sleeping surface or require very firm support if they are considered heavier than average.

ANY OTHER QUESTIONS

PLEASE CALL US WEEKDAYS ON 01793 388605, OR SEND US AN EMAIL AT sales@helibeds.co.uk

 

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