DO YOU REALLY DELIVER SAME DAY OR IS IT JUST A MARKETING PLOY?
YES, ORDER BY LUNCHTIME, DELIVER BY BEDTIME. We have massive stocks in both our Swindon and Torquay warehouses (not to mention stock in our high street retail stores) and are therefore able to offer same day delivery to a massive area. Smaller orders or orders made after 1pm which do not qualify for same day delivery can be delivered next day.
WHAT ABOUT DELIVERY ON A WEEKEND?
Saturday and Sunday delivery has always been part of our service at no extra charge.
DO I HAVE TO HAVE SAME DAY DELIVERY? I DO NOT NEED MY ORDER DELIVERED YET.
NO, you can select any delivery day you want, if you prefer you can even give us an approx delivery timescale eg: 2-3 months, then you can let us know closer to the time. We often take orders for delivery days, weeks or months in the future. This guarantees the best price for the customer and also once the order is taken the stock is reserved in your name.
HOW MUCH DO YOU CHARGE FOR DELIVERY?
All internet/telephone orders of £200 or more are delivered free of charge in our same day delivery area. For any internet/telephone order under £200 the delivery charge is £29.95 and can be delivered next day. Minimum order value for free same day delivery is £400.
CAN YOU TAKE MY OLD BED/MATTRESS AWAY?
YES, providing you are in our same day delivery area. There is a £29 charge for this service, this can be arranged either over the telephone by calling us or by adding it to your basket, see here: http://www.helibeds.co.uk/bed-disposal-service-p-337.html
WHAT TIME WILL MY ORDER ARRIVE ON THE CHOSEN DELIVERY DAY?
Deliveries can be at any time. When the item is being delivered on the 'Same Day' service, our driver will call the telephone number provided 30-60 mInutes ahead of the delivery to advise you he is on the way. If the order is low in value and/or being delivered next day or later then it may be delivered by courier. Couriers do not offer a telephone call service but they will arrive on the agreed day so it is important someone can be in all day on your chosen delivery day. IF YOU REQUIRE A SET DELIVERY TIME-SLOT FOR DELIVERY, THIS CAN SOMETIMES BE ARRANGED FOR A SMALL FEE, CALL US FOR DETAILS.
WILL THE DELIVERY DRIVER UNPACK MY BED, ASSEMBLE IT AND REMOVE ALL PACKAGING?
The standard delivery service is delivery to your door (driver will assist to inside door). We can quote for assembly on many items but this must be agreed before the order is placed. We do carefully select our beds for ease of assembly, most bed frames can be assembled in 30-60 minutes. Divan beds require very minimal assembly which takes approx 5 minutes. If you need advice please call us, we are happy to discuss this with you.
IF I BUY A BED/MATTRESS AND I DON'T LIKE IT CAN I SEND IT BACK?
Once a bed/mattress has been delivered and the packaging removed we cannot accept it back. We would always recommend you choose in one of our stores if you are unsure, this way you can try the mattress before ordering. The cost of returning any unwanted items after they have been delivered is borne by you.
I DON'T UNDERSTAND YOUR FIRMNESS RATING.
Firmess ratings can be complicated due to the fact that what might feel firm to one person may feel softer to another. Based on our 20+ years of experience we have rated our mattresses as accurately as possible.
Rating 1 = softer feel, this rating is more suitable for use by smaller children or for people with a small/light build.
Rating 2 - medium/soft, mattress with a 2 rating is slightly firmer/more supportive.
Rating 3 - medium, a mattress witha 3 rating tends to suit most people unless a firmer feel is preferred or if more support is required for a heavier build.
Rating 4 = medium/firm, this rating is popular for people who like a slighly firmer feel but do not want a hard mattress, it still provides a good level of support and is more suitable for people who are average/larger build.
Rating 5 = firm. Always popular, mattresses rated as 5 offer high levels of support but are not so firm as to feel hard.
Rating 6 - Extra firm. A mattress rated 6 has a very firm feel and tends to be popular with customers who either prefer a very firm sleeping surface or require very firm support if they are considered heavier than average.
ANY OTHER QUESTIONS
PLEASE CALL US 7 DAYS A WEEK ON 01793 388605, OR SEND US AN EMAIL AT SALES@HELIBEDS.CO.UK