This Privacy Policy explains how Heli-Beds handles personal information when you use this website, contact us, place an order, or arrange delivery.
1. Who We Are
This website is operated by Heli-Beds.
Contact details:
Heli-Beds
Unit 70 Thornhill Ind Est
South Marston
Swindon
Wiltshire
SN3 4TA
Email: sales@helibeds.co.uk
Telephone: 01793 388605
For privacy questions or requests, contact us using the details above.
2. Information We Collect
We collect information that you provide directly, information needed to process orders, and limited technical information created when you use the site.
Enquiries
When you contact Heli-Beds, we may collect:
your name
email address
telephone number
message details
any product, delivery, or order information you choose to provide
Orders And Checkout
When you place an order or begin checkout, we may collect:
customer name and contact details
billing and delivery addresses
order items, selected options, quantities, and prices
preferred delivery date or delivery notes, where used
payment status and transaction references
account or login details, where account features are used
Card details are handled by the selected payment provider. Heli-Beds does not store full card numbers on this website.
Website And Device Information
When you browse the site, we may collect:
IP address and approximate location
browser and device information
pages viewed and referral source
timestamps and basic server logs
cookie consent preferences
basket and checkout data stored in cookies or browser storage
3. How We Use Your Information
We use personal information to:
respond to enquiries and customer service messages
process orders, payments, refunds, and delivery arrangements
confirm product availability, pricing, and delivery details
provide order updates and after-sales support
manage customer accounts, where used
keep the website secure and reliable
understand website performance and improve the shopping experience
meet legal, tax, accounting, and regulatory obligations
We do not sell customer personal information.
4. Lawful Bases For Processing
Depending on the situation, we process personal information because:
it is needed to prepare or perform a contract with you, such as fulfilling an order
we have a legitimate business interest, such as responding to enquiries, improving the site, and preventing fraud
we need to comply with legal obligations, such as accounting and tax record keeping
you have given consent, such as for optional analytics cookies or marketing preferences
You can withdraw consent where processing is based on consent.
5. Who We Share Information With
We only share information where needed to run the website, process orders, or meet legal obligations. This may include:
payment providers, such as Stripe or Opayo, to process card payments
delivery partners and couriers to fulfil orders
website hosting and infrastructure providers, including Netlify and Supabase
email, form, and customer communication services
analytics providers, where optional analytics cookies are accepted
professional advisers, accountants, insurers, or authorities where required
Each provider is expected to handle information according to its own privacy and security obligations.
6. Payments
Payments are processed through secure third-party payment services. The payment provider may collect and process payment card details, billing information, fraud checks, and transaction references.
Heli-Beds receives payment confirmation, order references, and limited transaction details needed to process the order, issue support, and manage accounting records.
7. Data Retention
We keep personal information only for as long as needed for the purpose it was collected.
Enquiry records are kept for as long as needed to respond and provide customer service.
Order records are kept for customer service, warranty, accounting, tax, and legal purposes.
Website logs are kept for security, diagnostics, and service reliability for a limited period.
Cookie consent records are kept so the site can remember your choices.
Where practical, we delete, anonymise, or aggregate information once it is no longer needed.
8. Your Rights
Under UK data protection law, you may have the right to:
request access to personal information we hold about you
ask us to correct inaccurate information
ask us to delete information in certain circumstances
ask us to restrict or object to certain processing
ask for a copy of information in a portable format, where applicable
withdraw consent where processing is based on consent
complain to the Information Commissioner's Office
To make a request, contact sales@helibeds.co.uk. We may need to verify your identity before responding.
9. Security
We use reasonable technical and organisational measures to protect personal information, including HTTPS, access controls, secure hosting, and limited access to admin systems.
No website or online service can be guaranteed to be completely secure. If you believe information you provided to Heli-Beds has been compromised, please contact us promptly.
10. Cookies
This website uses cookies and similar technologies for basket, checkout, security, consent preferences, and optional analytics. More detail is available in our Cookie Policy.
11. Changes To This Policy
We may update this policy when our website, services, suppliers, or legal obligations change. The latest version will be shown on this page.
12. Contact
For privacy questions, contact Heli-Beds at sales@helibeds.co.uk, call 01793 388605, or write to Heli-Beds, Unit 70 Thornhill Ind Est, South Marston, Swindon, Wiltshire, SN3 4TA.